CUSTOMER SURVEY

1. PERSONAL DATA Your name: Your address: City State Zip Nature of your business (please check): Home Restaurant Bar Other How many employees? How long have you done business with our organization? 3. PRODUCT FEATURES 3.1 Was the equipment packed at       the time of delivery?       Yes                                           No 3.2 If you answered YES, was the box       in good condition?       Yes                                           No 3.3 Did the machine have any dents       or scratches?       Yes                                           No 3.4 What would you like to see improved        in the way we pack our equipment? 2. PRODUCT FEATURES 2.1 The Sirman equipment you bought:       Model:       Price paid (excluding tax): 2.2 How often do you use it?        1    2    3    4    5    Rareley                                          Every day 2.3 Please rate your level of satisfaction against the importance of the following        features:                                                                                                                                         IMPORTANCE SATISFACTION Very important Somewhat important Somewhat unimportant Very unimportant Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Ease to clean Ease to use Reliable Safe Dependable Price 2.4 Please specify the order of importance of the following, with 1 being the most        important:                                                                                                                                               Ease to clean   Ease to use   Reliable   Safe   Dependable   Price   4. THE PRODUCER 4.1 How did you hear about SIRMAN?       Choose all the apply Friend or colleague Word of mouth Brochure Trade Show Supplier Internet Other 4.2 What other manufacturer(s) did        you consider before buying? Chose all thay apply Univex Globe Berkel Hobart Robot-Coupe Waring Other 4.3 Overall, how satisfied are you with        the product you purchased?      1    2    3    4    5   Very dissatisfied                       Very satisfied 4.4 Please specify the order of        importance of the following,        with 1 being the most important: Brand Name Price Product Quality Reputation of Supplier After Sale Service Ease of Ordering Lead Time Rebates and Discount 4.5 What single feature most heavily        influences your purchasing decision? Price Features Quality Durability Ease of use Brand Name Technical Support Style/Appearance Other 4.6 Did you know about our web site        before purchasing the machine?       Yes                                      No 4.7 How would you rate the quality        of the product you purchased? 1 2 3 4 5    Poor    Fair    Average    Good    Excellent    4.8 How did the product pricing        compare to other similar product        that you know of?                                           1   2    3    4    5   Much more expensive Much more inexpensive 4.9 Do you think that you got good       value for the money spent?    1   2    3    4    5   Very poor value Very good value 4.10 Would you buy another product         from this manufacturer again?       Yes       No       Not sure 5. THE INSTRUCTION 5.1 Did you receive the instruction       manual?       Yes                                      No 5.2 Was the instruction manual clear?       Yes                                      No 5.3 Did you find all the information        you needed?       Yes                                      No 5.4 If you answered NO, what        information was missing?        (please specify)         5.5 What would you like to see        improved in our instruction manual?          6. YOUR COMMENT     Please provide any comments or     suggestions for improving our product     and service:           Thank you for completing this questionnaire.  We want to know you better so we can serve  you better. Your answer will be used for  market research and report only.